RATING: ♦♦♦♦
We stayed in Central Florida the first part of Spring 2017 to take care of some medical needs. Once those were dealt with, we began traveling north from Florida to the Great Lakes area, which is where we plan to spend the Summer.
In fact, we drove up from Florida twice this spring. The first time, we took a lazy two months to drive the motorhome to Indiana in the hopes of having our leveling jacks worked on at the Lippert factory service center in Goshen.
While the rig was in the shop, we flew back down to Florida, and spent three days helping our daughter Jennifer move to Indiana so she could be closer to her adult children.
The months driving the motorhome were pleasant enough. We spent some time in Montgomery AL and Nashville TN, as well as at some fine COE parks.
However, the Lippert experience was a total waste. We gave them a list of the items we wanted checked along with a request to do routine maintenance on the leveling jacks. They got sidetracked by an error light when using the automatic leveling control. We always use the manual controls, which works fine for us. Fixing the automatic control was not on our list.
They called to tell us that the entire control panel had to be replaced and was going to be $1,000. I told them to skip it, since the manual controls worked fine, and to just finish up the list we gave them.
Before returning to Goshen to pick up the rig, I called them to ensure that everything we complete, and was assured it was. But when we got there, it because clear that they had actually not done anything on the list. They planned on charging us for the “diagnostic work”, but didn’t once they realized how screwed up it all was.
So it didn’t cost us any money, just time and disappointment. And our leveling jacks still need servicing. One of our biggest complaints about the RV industry is its lack of quality service.
However, we did enjoy driving from Florida with Jennifer. It was good to spend some extra time with her, and to help her get settled in her new home up north. We finished up the season by traveling around Indiana some more, and eventually ending at the Wilmington Thousand Trails in Ohio. We made a couple of day trips into Cincinnati, which were both interesting.